Shipping Information

Do you ship internationally?
Yes — we offer free worldwide shipping on all orders.

Processing Time:
Orders are usually processed within 1–3 business days.

Estimated Delivery Time:

US & Canada: 7–12 business days

Europe: 6–10 business days

Australia & New Zealand: 8–14 business days

Other countries: 10–20 business days

Delays may occur due to customs or shipping carrier issues.

Tracking Your Order
Once your order ships, we’ll email you a tracking number. You can also track your order here.

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Returns & Exchanges

We want you to be happy with your order. If you’re not satisfied, you can return eligible items within 30 days of receiving them.

Return Conditions:

Items must be unused and in original condition

Buyer pays return shipping unless the item is defective

Return Process:

1. Contact us at admin@novolia.co

2. We’ll provide return instructions

3. Once received and approved, your refund will be issued

Exchanges:
Only for defective or damaged items. Email us within 7 days of receiving your order.

Non-Returnable Items:

Gift cards

Downloadable products

Final sale items

Have a question? Email us any time at admin@novolia.co.