We want you to feel confident shopping with us. That’s why we offer a 30-day satisfaction guarantee.

Returns

If you’re not satisfied with your purchase, you can return it within 30 days of delivery. To be eligible:

Items must be unused, undamaged, and in original packaging

Return shipping costs are the buyer’s responsibility unless the item is defective

How to Start a Return

1. Email us at admin@novolia.co with your order number and reason for return

2. We’ll guide you through the return process

3. Once we receive your item and inspect it, we’ll issue a refund to your original payment method

Exchanges

We only replace items if they are defective or damaged. Contact us within 7 days of delivery to request an exchange.

Non-Returnable Items

Gift cards

Downloadable/digital products

Items marked as “final sale”

Still have questions? Reach us at admin@novolia.co